WHAT DO YOU NEED TO GET STARTED?
Our design process is very simple:
You click on a service or package, select your options and turnaround time, and checkout!
Once your service(s) is booked and payment is received, you are officially marked down as a client.
Then we can proceed! You will be sent the correlating form(s) to complete to your email/phone (text).
You click on a service or package, select your options and turnaround time, and checkout!
Once your service(s) is booked and payment is received, you are officially marked down as a client.
Then we can proceed! You will be sent the correlating form(s) to complete to your email/phone (text).
WHAT IS YOUR TURNAROUND TIME?
The general design proof turnaround time is 24-48 business hours (does not include weekends) depending on workload at time of order.
For branding packages, websites, and larger projects, design turnaround can be 1-3 business weeks.
Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over between 24-72
For print orders, once the designs are finalized, the files get sent to the printing company that Push Start Graphics™ contracts with, and the production time is generally 2-4 business days. Once shipped, you will receive a shipping notification via email.
For branding packages, websites, and larger projects, design turnaround can be 1-3 business weeks.
Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over between 24-72
For print orders, once the designs are finalized, the files get sent to the printing company that Push Start Graphics™ contracts with, and the production time is generally 2-4 business days. Once shipped, you will receive a shipping notification via email.
Do i own my logo design?
No, not the actual artwork files unless agreed upon in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours once the project is fully complete and paid for.
You have full ownership of your logo, or any other design service provided. Logo files are provided in png, jpg, pdf formats. Push Start Graphics™ retains the layered .Psd Photoshop File and .Ai Illustrator File. If needed, the .psd file to your project can be purchased - inquire via email.
You have full ownership of your logo, or any other design service provided. Logo files are provided in png, jpg, pdf formats. Push Start Graphics™ retains the layered .Psd Photoshop File and .Ai Illustrator File. If needed, the .psd file to your project can be purchased - inquire via email.
what are your hours?
Push Start Graphics™ operates Monday-Friday from 8AM-6PM CST. I close on weekends as well as ALL major holidays. No communication will be done outside of those business hours.
What is your payment policy?
Push Start Graphics™ requires a NON-REFUNDABLE deposit payment for projects over $500. Projects under $500 require payment upfront in FULL. Both upon Terms & Conditions approval and project starting. I accept payments via debit card, credit card via PayPal, Invoicing via PayPal, as well as Cash App ($PushStartGraphics).
wHAT IS YOUR SCHEDULE AVAILABILITY LIKE?
I book projects on a first come first serve basis every month. If there are currently no open spots left at the time of your inquiry OR we are fully-booked, you will be notified
WHAT IF I'M NOT SATISFIED AND WISH TO CANCEL?
If it ever comes to canceling your project, unfortunately, there is a No Refund Policy in place for projects already started. If you want to cancel, and your project has not been started on yet, there will be a full refund provided.
Do you have a communication policy?
I prefer to communicate via email and text message only (for paper trail purposes.) I do not accept phone consultations. Please allow 24-72 business hours for a reply to your inquiry. Inquiries will not be responded to on the weekends.
HOW MANY REVISIONS AM I ALLOWED TO HAVE?
For logos, I provide only two initial logo designs. If any revisions are needed, you receive three free revisions. For any other service, I provide one design proof, and three free revisions. If any revisions are needed after that, there is a $15 fee per each additional revision.